I'm still on the trial period but I didn't like Amazon Music. So I went to the page to cancel to find out that there is no such an option.
I decided to check if I was the clumsy one in it all but came across with this article:
Amazon’s tactics make it too hard to cancel Prime, consumer advocates charge
Patricia Sabatini
A coalition of consumer groups led by Public Citizen has come out swinging against Amazon — contending that the e-commerce behemoth manipulates consumers to keep them subscribed to its Amazon Prime loyalty program, calling the process an “unlawful ordeal.”
The group sent a letter to the Federal Trade Commission late last week asking the agency to investigate Amazon’s practices and to determine if they violate consumer protection laws.
“Amazon Prime’s subscription model is a ‘roach motel,’ where getting in is almost effortless, but escape is an ordeal,” the letter reads.
“To end an Amazon Prime membership, consumers must click through several pages, where almost every page has multiple links that create confusion about cancellation and every click nudges consumers back into the subscription through blurring and omitting cancellation information,” the coalition said in a news release.
The company disputes that assessment.
Amazon makes it “clear and easy” for Prime members to cancel at any time, “whether through a few clicks online, with a quick phone call or by turning off auto renew in their membership options,” a spokeswoman for the Seattle company said in an email.
“Customer trust is at the heart of all of our products and services and we strongly disagree with any claim that our cancellation process creates uncertainty.”
Amazon Prime, which costs $119 per year, provides fast shipping, video streaming and other perks from the online shopping site.
A spokesman for the FTC acknowledged receipt of the coalition’s letter Tuesday but declined further comment.
The consumer coalition’s letter referenced a report by a government consumer protection agency in Norway that concluded Amazon’s practices were designed to “unfairly and deceptively undermine the will of the consumer.”
“With more than 120 million Prime members in the U.S. alone, Amazon doesn’t need to subvert, confuse and misdirect consumers who want to cancel” their membership, the coalition said in its news release. (Keep reading on the site)
